Conflict Resolution in the Workplace

Conflict Resolution in the Workplace Course Overview:

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leader’s time is spent dealing with conflict. Then there are the intangible costs such as a reduction in loyalty, commitment, motivation, teamwork, and morale.

This online Conflict Resolution in the Workplace course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.

This E-Learning Conflict Resolution in the Workplace course covers the stages and build-up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build-up.

As well as the negative impacts of conflict the Conflict Resolution in the Workplace course explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust, and creating an environment where differences of opinion are celebrated and considered rather than shut down.

Online Conflict Resolution in the Workplace Target Audience

This Conflict Resolution in the Workplace E-Learning course is aimed at supervisors and managers who want to develop effective conflict resolution methods. This E-Learning Conflict Resolution in the Workplace course can be a great starting point for people new to their leadership roles and more established managers who want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

This Online Conflict Resolution in the Workplace course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first-line management team through the training, so they are all work in the same way and have the same skill set.

Conflict Resolution in the Workplace E-Learning Advantages

Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.

Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training in around their work and personal life.

Duration of the course

45 minutes

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Conflict Resolution in the Workplace Course Modules

The Causes and Symptoms of Conflict at Work

Resolving Conflict

The Five Conflict Modes

Using the Modes

Assertiveness

Making Positive Outcomes

Related Courses

CEU Requirements

To receive CEU credit for taking this course, you must:

• Pass the knowledge checkpoints and complete the entire course.

Upon successful completion, you will receive a certificate showing the CEUs earned.